Assistant Hospitality Manager

We are looking for a talented Assistant Hospitality Manager to work in the Matcham Hospitality team, home of Magic Mike Live, Penny Bar and Permission who will be dedicated to the Hippodrome with a desire to develop your career. You’ll be responsible for managing the hospitality team, as well as creating, and maintaining a warm and welcoming atmosphere for our guests.

Key Responsibilities:

• Support delivery of strategic initiatives and ensure policies/procedures are in place
• Maintain and improve customer service standards and overall customer journey
• Identify and implement operational improvements to enhance customer experience
• Manage daily operations, including records, cash handling, and reporting
• Monitor service quality, costs, and efficiency, implementing improvements where needed
• Support training and development of team members
• Monitor service quality, costs, and efficiency, implementing improvements where needed
• Maintain strong communication across teams and management

What We’re Looking For:

• Strong understanding of customer service excellence
• Ability to work in a fast-paced, high-energy environment
• A positive, professional and results-driven approach
• Flexibility to work late nights and weekends

What We Offer:

• Inclusion in the hospitality tronc.
• 50% discount in the Hippodrome Casino's restaurants & bars.
• 30% off Magic Mike Live tickets for friends and family.
• Enhanced maternity & paternity pay.
• Mental health and wellbeing support through our Employee Assistance Programme.
• Access to discounts for many retailers, leisure, food and entertainment establishments.
• Season ticket loans.
• Salary exchange Cycle to Work & Tusker electric vehicle schemes.
• Excellent foreign exchange rates.
• Life assurance.
• Company pension.