Assistant Hospitality Manager

We are looking for a talented Assistant Hospitality Manager to work in the Matcham Hospitality team, home of Magic Mike Live, Penny Bar and Permission who will be dedicated to the Hippodrome with a desire to develop your career. You’ll be responsible for managing the hospitality team, as well as creating, and maintaining a warm and welcoming atmosphere for our guests.

Key Responsibilities:

  • Support delivery of strategic initiatives and ensure policies/procedures are in place
  • Maintain and improve customer service standards and overall customer journey
  • Identify and implement operational improvements to enhance customer experience
  • Manage daily operations, including records, cash handling, and reporting
  • Monitor service quality, costs, and efficiency, implementing improvements where needed
  • Support training and development of team members
  • Monitor service quality, costs, and efficiency, implementing improvements where needed
  • Maintain strong communication across teams and management

What We’re Looking For:

  • Strong understanding of customer service excellence
  • Ability to work in a fast-paced, high-energy environment
  • A positive, professional and results-driven approach
  • Flexibility to work late nights and weekends

What We Offer:

  • Inclusion in the hospitality tronc.
  • 50% discount in the Hippodrome Casino's restaurants & bars.
  • 30% off Magic Mike Live tickets for friends and family.
  • Enhanced maternity & paternity pay.
  • Mental health and wellbeing support through our Employee Assistance Programme.
  • Access to discounts for many retailers, leisure, food and entertainment establishments.
  • Season ticket loans.
  • Salary exchange Cycle to Work & Tusker electric vehicle schemes.
  • Excellent foreign exchange rates.
  • Life assurance.
  • Company pension.
Assistant Hospitality Manager

London, Greater London, United Kingdom

WC2H 7JH

£36060.00 per year (plus tronc)
Permanent - Full-time
Posted today
Closing date: 20/05/2026
Job reference: BT1566821LonAHM